Patient and Staff perspectives: the eCliPSE implementation trial across NSW

Abstract

Comorbid mental health and alcohol and other drug use problems lead to poorer treatment outcomes than either issue alone. eHealth tools have significant potential for the innovation and improvement of service provision for these issues, but their integration in services is often poor. The current study implements and evaluates the adoption of the eCliPSE (electronic Clinical Pathways to Service Excellence) website in mental health and alcohol and other drug use services across New South Wales (NSW).   A cluster randomised controlled trial involving participating services from mental health and/or alcohol and other drug use services across 15 local health districts (LHDs) in NSW and 8 private services (Ramsay Healthcare). Participating services are randomly assigned to receive one of two interventions (1) a Direct-to-Consumer (DtC) marketing strategy, or (2) the DtC strategy combined with an Integrated Translation and Engagement Model (ITEM) strategy.   This presentation will examine the baseline data collection from this trial. Interviews (n10) and survey responses (n50) from staff and patients will explore service change barriers and enablers as well as patient preferences in using ehealth tools for mental health and drug and alcohol needs.   For the first time, this trial delivers an effective and customised model for the implementation and integration of digital health into service delivery for those seeking mental health and drug and alcohol treatment in NSW. Listening to the voices of those whom it impacts is key to implementation success and uptake.