Contribution of multiple construction site management features to project team communication effectiveness: the case of mass housing projects

Abstract

Studies have indicated that mass housing projects (MHPs) possess unique multiple site management features (MCS) that significantly induce communication challenges among the project team in its delivery. However, the paucity in these studies is the failure to determine the extent and nature of the communication challenges and ineffectiveness that are inherent in the multiple site management features of MHPs. Through the use of structured questionnaire survey, this study used structural equation modelling to determine the nature and extent of the contribution of the MCS features of MHPs to communication performance among the MHP team. The results showed that the MCS features of MHPs significantly induce both information flow and information composition communication ineffectiveness. The results further revealed misunderstanding, inaccuracies, distorted communication and difficulty in communication dissemination as the dominant inherent MCS communication ineffectiveness among MHP teams. The findings provide empirical support for the general hypothesis that multiple site management features of MHPs significantly contribute to project team information flow and information-composition-related communication ineffectiveness among project teams. The understanding of the related communication challenges inherent from the MCS features of MHPs is thus very essential towards evolving and adapting effective communication planning, management strategies, concepts and approaches necessary to engender managerial and communication efficiencies in mass housing delivery.